Grievance Redressal

Fashion Store is committed to resolving complaints fairly and promptly. This Grievance Redressal mechanism is designed to address any concerns regarding your orders, deliveries, privacy, or service experience.

1. Scope

This mechanism applies to issues like:

• Delayed or incorrect deliveries
• Defective or damaged products
• Billing or refund issues
• Privacy or security concerns
• Website or service accessibility problems

2. How to Raise a Grievance

• First step: Contact customer support via chat, email (support@fashionstore.com), or call +91 98765 43210.
• If unresolved within 3 working days, escalate to our Grievance Officer:

Grievance Officer:

Name: Mr. Rohit Sharma
Email: grievance@fashionstore.com
Phone: +91 99999 88888
Address: Grievance Dept, Fashion Store, Lajpat Nagar, Delhi – 110024

3. Process

• Complaint acknowledged within 2 working days.
• We assign a reference number and begin investigation.
• Action plan and resolution within 10 working days.
• If dissatisfied, you may escalate to external consumer forum or add more details via grievance@fashionstore.com.

4. Recordkeeping & Reporting

We maintain records of all grievances and their resolutions for 5 years. Annual grievance reports are available upon request.

5. Your Rights

You may withdraw your complaint anytime. We commit to transparency and will keep you informed via email or phone during the resolution process.

For inquiries, contact our Grievance Officer at grievance@fashionstore.com or call +91 99999 88888.